CANCELLATION POLICY
We understand that plans can change, and we strive to accommodate our clients as best as possible. Please review our cancellation policy below:
Clients may make modifications or cancel their appointment up until 72 hours prior to their scheduled appointment time without penalty.
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Clients also need to confirm their appointment 48 hours prior to their appointment or it may be cancelled.
Please note that a $100 deposit is required to secure your appointment slot. In the event of a cancellation after the 48-hour deadline, or a NO-SHOW, this deposit will be forfeited and will not be credited towards future treatments.
We appreciate your understanding and cooperation regarding our cancellation policy.
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NEW PATIENTS
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A $250 booking fee is required to secure your appointment. This fee will be applied toward your treatment at your visit.
Please note the following terms:
If you cancel within 72 hours of your appointment, the booking fee is forfeited.
Before your appointment, you will complete a virtual pre-assessment to receive an overview of recommended treatments and the associated investment.
If you complete the pre-assessment but choose not to proceed, $200 will be refunded, while $50 is retained for the time and expertise provided in the pre-assessment.
If you have any questions or need further assistance, please don't hesitate to text us at
(925) 397-8911
LATE POLICY
We value your time and strive to provide punctual service to all our clients. Please take note of our late policy:
We have a grace period of 10 minutes for late arrivals. If you arrive within this grace period, we will do our best to accommodate your full appointment as scheduled.
If you arrive later than 10 minutes, we cannot guarantee that your full treatment can be completed as originally planned. This may result in a shortened session or the need to reschedule your appointment.​
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If a patient is more than 10 minutes late to their appointment, it will be considered a NO-SHOW, and they will forfeit their $100 deposit fee and will not be credited towards future treatments.
If you anticipate being late for your appointment, please text or call our office as soon as possible. We will do our best to accommodate you, either by rescheduling your appointment for a more convenient time or adjusting your treatment as necessary.
We appreciate your understanding and cooperation regarding our late policy.